UMKAVERSE · FOR PARENTS

Membership terms & cancellation

Version October 13, 2026 · Umka Papillon LLC

Umkaverse is a digital learning and play membership at umkaverse.com. An adult parent or guardian manages the account, payment and supervision. Children can enjoy the activities without creating separate accounts.

Your plan

Monthly: US$7.99 charged at purchase and every month until canceled.
Annual: US$79.99 charged at purchase and every year until canceled. The annual fee is paid upfront, not in monthly installments.

Twelve monthly payments total US$95.88. The annual plan saves US$15.89, approximately 17%—about two months of monthly fees. There is no free trial. Review the total and any applicable taxes shown in Stripe before confirming payment.

A paid membership unlocks the available stories, lessons, games and creative activities. Physical books, merchandise and purchases on umkapapillon.com are separate. Content and features may be updated; we do not promise a particular learning outcome.

Automatic renewal

Your selected plan renews automatically using the payment method supplied to Stripe. The next billing date is shown in your parent billing portal. Any change to your renewal price will be communicated before it takes effect, so you can cancel before the charge. We will request further agreement where required.

Cancel online

Sign in to Umkaverse with your parent email.
Open My membership → Manage subscription.
Choose Cancel subscription in Stripe and confirm. Check the cancellation confirmation and the date your access ends.

You can cancel at any time before the next renewal. Cancellation stops future renewal charges and keeps access through the end of the period already paid for. Signing out, clearing browser data or stopping play does not cancel your subscription. Cancellation does not automatically refund an earlier payment.

If you cannot sign in or open the billing portal, email info@umkapapillon.com from your parent email. Include “Umkaverse cancellation” and the account email. Never send a password or full card number.

Refunds

You may request a full refund within seven calendar days of your first membership payment. This applies to the first monthly or annual purchase, not later renewals. Email info@umkapapillon.com with “Umkaverse refund”, your parent account email and the payment date. An approved first-payment refund ends the membership and stops renewals.

After that first-payment window, fees for periods already paid are not routinely refunded or prorated. Contact us about a duplicate, incorrect or unauthorized charge, or an access problem. Billing errors will be investigated and corrected. These terms do not limit any refund, cancellation or other rights required by applicable law.

Approved refunds are returned to the original payment method. Your bank may take additional time to display the credit. The merchandise return policy on umkapapillon.com does not govern these digital membership payments.

Account, access & safe use

Keep your parent password private. Use the membership for personal family learning and play; do not sell access or redistribute the library. Printing or saving a picture using the provided controls is permitted for personal use.

Paid access requires a confirmed parent email and a successfully paid, current subscription. Declined, overdue or expired payments do not unlock activities. If a payment fails, review it in Manage subscription. Access returns after payment is successfully verified.

Supervise activities that use a microphone, personal photos, movement, cooking or craft materials. Digital activities are for learning and pretend play. Use the site’s optional recording and photo controls only with a grown-up’s help.

Passport stamps and game progress stay in the browser on this device. They do not synchronize between devices and may be lost if browser storage is cleared. Account deletion and subscription cancellation are different requests; contact us if you want both.

Privacy & support

Read the Umkaverse privacy notice for parent accounts, payment providers, local progress, photos and recordings. Contact Umka Papillon, LLC at info@umkapapillon.com or (602) 935-0940 for account, billing or privacy help.

These terms specifically cover Umkaverse digital memberships. Mandatory consumer rights continue to apply.